AGL: Centering Consumers in Australia’s Energy Transition

AGL’s Customer Council has issued an open letter urging governments, regulators, networks, and retailers to prioritize consumers amid Australia’s renewable energy transition.

AGL emphasized that equity, fairness, and affordability must underpin the rapid shift to renewable energy and the integration of consumer energy resources (CER). With energy affordability a pressing concern, the letter highlights the transformative potential of new technologies but stresses the need for empowering and protecting consumers to ensure they benefit from the evolving energy system.

1. Build Consumer Trust:

   • Enhance customer support systems nationwide.

   • Standardize assistance for vulnerable customers to provide timely relief.

2. Fast-Track Smart Meters:

   • Accelerate deployment to unlock benefits for vulnerable customers.

   • Improve communication to address concerns like tariff reassignment impacts.

3. Support Businesses:

   • Offer long-term energy upgrade incentives.